Terms & Conditions

 
Alleged Defects

Alleged defects in the goods – must be notified before the products are incorporated in any construction.

Paver Seconds

Sorting of seconds is strictly prohibited, otherwise you will be charged at the first quality price.

Second pavers are described as having colour variations, cracks, bows and chips. You should allow 10% extra for breakages.

Deliveries

Generally, deliveries are made to the front boundry only.
The driver will exercise discretion to determine whether the delivery is made beyond front boundary if requested by customer. However, Nuway will take no responsibility for damage casued above or below ground.

Product Warranty

Our product is to replace/reimburse for orginal cost of goods only.

Credit Cards

Do not incur surcharge percentage fees unless they are Amex or Diners Club, (if accepted at this store), and will incur a 3% surcharge.

Bounced Cheques

Will incur a $35 administration and handling fee.

Product Returns

Will incur a 20% re-stocking fee.

Refund Policy.

Consumers are legally entitled to return goods with proof of purchase and to receive a refund, exchange or repair if the goods they bought:

• Restocking or swapping of goods is only permitted within 7 days of purchase;
• had a fault that the buyer could not have known about when purchased;
• were not the same as the description provided by the salesperson or advertisement;

Consumers are not legally entitled to a refund if they:

• change their mind;
• Purchased Cement products;
• realise they can’t afford the item;
• Purchased second pavers;
• found the item cheaper somewhere else; or
• chose the wrong size, colour or type.

If customers ask for a refund, they should:

• provide details of the fault;
• provide proof of purchase;
• stop using the faulty goods until they can be returned; and
• look after the goods until they are returned.

Refunds over $50

Will be issued by cheque by our accounts office within 10 working days.

Contractors Business Cards or referrals by staff

Do not constitute a guarantee of that contractor’s workmanship. You are advised to undertake your own checks and ensure the business carries the appropriate licences and insurance.

 

All transactions are processed in Australian Dollars (AUD)